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How lv99 Protects Your Personal Data

At lv99, every piece of personal data you share with us — from your account registration details to your deposit activity via Touch 'n Go, GrabPay, Boost dan…

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What This Privacy Policy Covers

lv99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed by lv99 in connection with accounts opened where local law permits. We collect data in three main ways: directly from you when you create an account or make a deposit, automatically through cookies and session logs when you

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browse our platform, and from payment partners such as Touch 'n Go, GrabPay, Boost dan FPX when a transaction is initiated. We use that data strictly for account management, fraud prevention, payment verification and service improvement. We do not sell your personal data to third parties,
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and we do not share it beyond what is necessary to fulfil a transaction or comply with a lawful request. Retention periods are tied to account status — active accounts retain full records; closed accounts are anonymised within 90 days unless a legal hold applies.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete your personal data, or if you have questions about how we process your information, our privacy support team is reachable through three direct channels. We aim to acknowledge every privacy request within 24 hours and resolve it within 14 working days.

Team online

Email Privacy Team

Send a written data request to our dedicated privacy address. Include your registered account email so we can locate your records and verify your identity before processing any change or deletion.

Live Chat

Our live chat agents can log a privacy request on your behalf in real time. Available daily, they will escalate your case to the privacy team and provide you with a reference number for follow-up.

Help Centre Form

Submit a structured data subject request through the Help Centre form on our website. The form routes directly to the privacy team and keeps a timestamped record you can reference if follow-up is needed.

HOW WE HANDLE DATA

Six Ways We Honour This Policy

Our privacy practices are operational, not just written commitments. From the moment you deposit via GrabPay or FPX through to how long we keep your chat history, every step follows documented internal…

Data Collection Minimisation

We collect only what is necessary — your name, contact details, payment method identifiers and session logs. We do not collect data beyond what account management, fraud screening and transaction verification require.

Cookie Controls

Our cookie banner lets you accept, reject or customise non-essential cookies on first visit. Strictly necessary cookies — those that keep your session active — cannot be disabled, but all analytics cookies are opt-in only.

Account Security Measures

Passwords are hashed before storage; we never hold them in plain text. Two-step login verification is available on your account settings page and we strongly encourage you to activate it for added protection.

Data Retention Schedule

Active account records are retained while your account remains open. When you close your account, personal identifiers are anonymised within 90 days. Records tied to a financial transaction may be held longer where local law requires it.

Third-Party Sharing Policy

We share data only with payment processors such as Touch 'n Go and Boost where a transaction demands it, and with identity verification partners when your account is flagged for review. No data is sold or used for external advertising.

Requesting Changes to Your Data

You can request access to your stored data, ask for corrections, or request deletion through the Help Centre form or live chat. We process confirmed requests within 14 working days and send you a completion notice by email.

Frequently Asked Questions on Our Privacy Policy

These questions cover the points that account holders in Malaysia ask most often about how lv99 handles personal data. If your question is not answered here, use the live chat or Help Centre form to reach the privacy team directly.

We collect your name, email address, date of birth, contact number and the payment method identifiers linked to Touch 'n Go, GrabPay, Boost or FPX transactions. We also log your session activity for fraud detection and service improvement purposes.

We share your data only with payment processors needed to complete your deposit or withdrawal, and with identity verification partners when a review is required. We do not sell personal data to advertisers or unrelated businesses under any circumstances.

Submit a data access request through the Help Centre form or via live chat. Include your registered email so we can verify your identity. We will send a summary of your stored data within 14 working days of confirming the request.

Yes. Submit a deletion request through the Help Centre form. We will anonymise your personal identifiers within 90 days of account closure. Transaction records required under local financial law may be retained for the legally mandated period.

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how the platform is used. You can manage analytics cookies via the consent banner on your first visit or through your browser settings at any time.

Personal identifiers are anonymised within 90 days of account closure. Financial transaction records may be retained for a longer period where Malaysian legal requirements specify a mandatory retention window for payment or audit purposes.

Contact our privacy team via email or the Help Centre form immediately. We will acknowledge your complaint within 24 hours, investigate and provide a written response within 14 working days. Escalation to the relevant authority is also your right under local law.

How lv99 Protects Your Personal Data

Reach Us About Your Privacy

Email Privacy Team

Live Chat

Help Centre Form

Six Ways We Honour This Policy

Data Collection Minimisation

Cookie Controls

Account Security Measures

Data Retention Schedule

Third-Party Sharing Policy

Requesting Changes to Your Data

Frequently Asked Questions on Our Privacy Policy

01 What personal data does lv99 collect when I open an account?

02 Does lv99 share my data with any third parties?

03 How do I request access to the data lv99 holds on me?

04 Can I ask lv99 to delete my personal data?

05 How does lv99 use cookies, and can I opt out?

06 How long does lv99 retain my account data after I close my account?

07 Who do I contact if I believe my privacy rights have been breached?

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