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Syarat yang Mengawal Akaun Anda di lv99

These terms and conditions set out the rules that apply to every account held on lv99.

Terpakai untuk semua akaun lv99Merangkumi Touch 'n Go, GrabPay, Boost dan FPXTertakluk kepada undang-undang tempatan MalaysiaDikemaskini apabila terdapat perubahan polisi
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lv99 Syarat yang Mengawal Akaun Anda di lv99
HUBUNGI PASUKAN KAMI

Cara Menghubungi lv99 Mengenai Terma Ini

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not match what is written here, reach out to our support team directly. We handle terms-related queries separately from general account questions to make sure the right person reads your message and responds with a clear, policy-grounded answer. Typical response times for written terms queries are within one business day.

Team online

Live Chat

Open the chat widget on lv99.vip and select the 'Terms & Account Policy' category. A support agent will read your query and reply with the relevant clause reference, usually within a few minutes during operating hours.

E-mel Sokongan

Send a detailed message to our support address and include your registered account username. E-mel queries about terms and conditions are reviewed by our compliance-aware support staff and answered within one business day.

Pusat Bantuan

Our help centre at lv99.vip contains a dedicated terms section where each major clause is explained in plain language. Search by keyword or browse by topic to find the clause most relevant to your question before contacting us.

POLISI DAN PERLINDUNGAN AKAUN

Cara lv99 Menguruskan Data dan Keselamatan Akaun

Understanding how your data is handled, stored and used is a core part of reading these terms.

Pengumpulan Data

We collect only the data needed to operate your account and process payments via Touch 'n Go, GrabPay, Boost dan FPX. This includes your registration details, transaction records and device identifiers used for security verification on each login session.

Penggunaan Kuki

lv99.vip uses session cookies to keep you logged in during a single visit and analytics cookies to understand how pages are navigated. You can adjust cookie preferences through your browser settings; disabling session cookies will prevent account access.

Keselamatan Akaun

Account credentials are stored using one-way encryption. We do not store your payment card numbers or full bank details on our servers. Two-factor authentication is available and strongly encouraged for every account holder accessing the platform.

Tempoh Penyimpanan Data

Transaction and account records are retained for the period required by applicable financial regulations in Malaysia. Once the retention period expires, records are deleted from active servers and removed from backup archives on the next scheduled cycle.

Hak Untuk Meminta Perubahan

Under these terms you may request a correction to inaccurate account data or ask for a summary of the data we hold about you. Submit your request via e-mel with your account username; we will respond within five business days with the outcome.

Siapa Yang Bertanggungjawab

The data controller for all lv99.vip accounts is the operating entity listed in our company disclosure at the bottom of the site. Any formal data or terms enquiry addressed to that entity will be logged, assigned a reference number and followed up in writing.

Soalan Yang Kerap Ditanya Mengenai Terma lv99

These answers address the terms-related questions our account holders ask most often. If your question is not covered here, use the support channels listed above to get a clause-specific answer from our team.

Access to lv99 depends on whether local law in your specific jurisdiction permits it. You are responsible for confirming that your use of the platform is lawful where you are located before opening or continuing to use an account.

When we update these terms, a notice is sent to your registered account notification channel. Continued use of your account after the effective date of the change means you have accepted the revised terms. You may close your account if you do not agree.

Yes. Send a written request via e-mel with your account username, and we will provide a summary of the personal data we hold within five business days. This includes registration details and transaction history for the retention period applicable to your account.

Payment disputes are governed by the terms agreed at the point of deposit. Contact our support team with your transaction reference number and the payment method used — Touch 'n Go, GrabPay, Boost atau FPX — and we will investigate and respond within two business days.

Accounts may be suspended if there is evidence of terms violations, including use in an unpermitted jurisdiction, provision of false registration details, or activity that triggers our fraud-detection controls. A suspension notice will be sent to your registered contact address.

Session cookies are required for account login and cannot be disabled without losing access to your account. Analytics cookies are optional and can be turned off in your browser settings without affecting your ability to deposit, play or withdraw.

Submit a written closure request through live chat or e-mel, quoting your account username. We will process the request, confirm your remaining balance handling, and close the account within three business days of verifying your identity as the account holder.

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